For support · from Docs or GitHub
A help center that deflects tickets.
Write help articles in Google Docs or keep them in GitHub. Connect the source, pick a knowledge-base theme with built-in search, and give customers answers before they email you.
01/The case for it
Why you need a help center.
The best support ticket is the one your customer never has to file. A help center is how you make that the default.
Cut support volume
A searchable help center answers the repetitive questions on its own, so your team spends its time on the ones that actually need a human.
Support that scales
An article answers the same question in every timezone, so the help center grows with your customer base while the support team stays the same size.
Faster resolutions
A customer who finds the answer in thirty seconds skips the hours-long wait for a reply and the back-and-forth that follows it.
Less churn
Small problems left unanswered are how customers quietly start looking elsewhere. A findable answer settles them before that happens.
02/How it works
From articles to help center, in four steps.
You skip the support-platform setup, and the price stays the same however many people on your team write articles.
Write your help articles
Draft answers in Google Docs or keep them as Markdown in GitHub, whichever your team already writes in, so nobody has to learn a new editor.
Connect your source
Point Contito at your doc, Drive folder or repo. Tabs with sub-tabs become categories, and standalone tabs become top-level articles.
ContitoClick to Add.
Click to Add.
Pick a knowledge-base theme
Choose a knowledge-base theme with search in the header and your categories on the home page, then brand it to match your product.
ContitoGo live & link from your app
Publish on your own domain and link to it from your product, footer or support widget, so the answer is a click away when a customer gets stuck.
03/Pick a look
Knowledge-base themes, built to be searched.
Search-first layouts with category cards, ready to carry your brand. Switching themes later leaves every article as it was.
04/FAQ
Questions, answered.
Will customers actually find answers?
Knowledge-base themes put search in the header and your categories on the home page, so the right article is one query away.
Can I write articles in Google Docs?
Yes. Write in Google Docs or keep Markdown in GitHub, whichever your team prefers. Both sync to the site automatically, hourly on Pro and Ultimate.
Does it really reduce tickets?
It takes the repeat questions off your queue. Password resets, billing changes and setup steps get answered by an article, and your team keeps the problems that need a person.
Can I match my product’s brand?
Yes. Tune colors, fonts and logo so the help center feels like a native part of your product, on your own domain.
Free during the beta · Everything in Pro · No credit card